General
Information
Please
keep the following points in mind so you have a pleasant online shopping experience
with REALVOLLEYBALL.com: 
If the item you want to order does not have an “Add to Shopping Basket”
button next to it, please use our fax-it-in-form to order it or call in
your order. We certainly will accept and process your order.
If you do not want to send your personal credit card information over the Internet,
you may call in your order at the telephone number provided below. Or use our
fax-it-in-form: print it, fill it out,
and fax it to us. We will call you to confirm your order. Simple as that!
- Phone:
858-279-5479
- Toll-free
phone: 800-215-3574
- Fax:
858-279-5477
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Placing
an Online Order
Your online order is encrypted using SSL (secure socket layers). The (s) in the
https://www/... that means your transaction is being processed securely
and all your ordering information is protected from unlawful users. Your credit
card will be charged at the time the order is shipped, not before.
To place an online order (for items that have an “Add to Shopping Cart”
button): - Find
the item you wish to purchase.
- Select
any options such as color and size from the lists closest to the “Add
to Shopping Cart” button. Then, click the “Add to Shopping Cart”
button for the item you want. This will add your order to your personal shopping
basket.
- On
the shopping basket page that appears next, type in the quantity of the product
you wish to order.
- To
change the quantity, delete the old quantity and type a new one.
- To
delete an item from the order, click the “Delete” button
next to the item. (If you have selected the wrong color or size for an item, delete
the item and order the item again.)
- To
recalculate the order amount after changing the quantity or deleting an item,
click the “Recalculate Order” button at the top of the shopping
cart page.
- To
continue shopping after updating your shopping cart, click the “Continue
Shopping” button at the top of the shopping cart page. You will return
to the most recently visited item page. Alternatively, you can click an underlined
item to return to the page from which you ordered that item.
To change your order at any
time before checkout (explained next), click the “View Shopping Cart”
button. You may edit your order as explained in Step 3 above.
When you are ready to complete your order, click the “Order Checkout”
button at the top of the shopping cart page. Select your shipping options and
provide all required information (please do fill out everything on the check-out
form so that we can fill your order more easily). Then click the “Proceed
With Checkout” button at the bottom of the checkout page. [Back
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Shoe
Size Exchange Policy - Must
be within 2 weeks of date of sale.
- Must
be “unworn” and be in original packaging.
- Must
call 1-800-215-3574 first for authorization.
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Returns
• Exchanges • Discrepancies • Privacy & Security
- Defective items
are covered under manufacturer's warranty. Every manufacturer has different criteria
for defective items, and will not accept returns directly from the customer. Customers
should contact RealVolleyball first for information on what to do with defective
merchandise. DO NOT SHIP MERCHANDISE DIRECTLY TO THE MANUFACTURER.
- Special
order items may not be returned.
- All
other non-defective items may be returned within 7 days of receipt.
- The
customer must first contact us for return authorization.
- The
item (including box, packaging and all paperwork) must be returned in the
exact same condition in which it was received.
- Returned
items must be shipped back in their original shipping box or comparable
shipping box. In order to preserve the item's condition, please do not ship it
back in its packaging alone. Please ship it back in a shipping box.
- The
receipt (or a copy of the receipt) must be included along with the returned
item.
- The
customer must pay the shipping cost involved in returning an item. The
customer is also responsible for carefully repacking and insuring the item. We
can take no responsibility for an item that is lost, damaged, or stolen in transit.
The original shipping cost of the item plus any credit card processing or other
applicable fees will be subtracted from the refund or credit towards exchange.
- If
this policy is violated, we reserve the right to either assess a restocking fee
as we see fit or to refuse the returned item altogether.
Privacy
& Security Customer
email addresses, shipping addresses, and all other customer info are kept strictly
confidential and are never sold or shared. Credit card information is not saved
or stored in any way. [Back
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